Support Policy

Effective Date: 17-08-2023

1. Customer Support Commitment

1.1 At SeraOneBazar, we are dedicated to providing exceptional customer support to ensure a positive and satisfying experience for all our users.

1.2 Our Customer Support team is available to assist you with inquiries, concerns, and technical issues related to our platform and services.

2. Contact Channels

2.1 You can reach our Customer Support team through the following channels:

a. Email: sales@seraonebazar.com

b. Phone: +8801601699927

c. Live Chat: facebook.com/seraonebazar

3. Support Hours

3.1 Our standard support hours are [Days and Hours of operation, e.g., Monday to Friday, 9:00 AM - 6:00 PM (Timezone)].

3.2 We strive to respond to all customer inquiries within [response time, e.g., 24 hours] during our support hours. Responses may take longer outside of these hours.

4. Types of Support

4.1 Our Customer Support team can assist you with the following types of inquiries:

a. General Inquiries: Questions about our platform, services, and policies.

b. Order Assistance: Help with order placement, tracking, and cancellations.

c. Technical Issues: Troubleshooting and assistance with technical problems on our website or app.

d. Account Support: Assistance with account creation, login issues, and profile management.

e. Feedback and Suggestions: We welcome your feedback and suggestions to improve our platform and services.

5. Response and Resolution

5.1 We strive to provide timely and accurate responses to all inquiries. Depending on the complexity of the issue, resolution times may vary.

5.2 Our goal is to resolve issues to your satisfaction. If a resolution requires further investigation, we will keep you updated on the progress.

6. Escalation

6.1 If you feel that your inquiry has not been adequately addressed, you can request escalation to a supervisor or manager.

7. Feedback and Improvement

7.1 We value your feedback as it helps us enhance our support services. Please feel free to share your thoughts on your support experience.

8. Changes to This Policy

We reserve the right to update or modify this Support Policy at any time. Any changes will be effective immediately upon posting on our website.