Return Policy

Effective Date: 17-08-2023

1. Return and Refund Eligibility

1.1 We at SeraOneBazar are committed to ensuring your satisfaction with every purchase. If you're not completely satisfied with your purchase, you may be eligible for a return and refund under the conditions outlined in this policy.

2. Return Process

2.1 To initiate a return, please follow these steps:

a. Contact our Customer Support within [number of days, e.g., 14 days] of receiving your order.

b. Provide details about the item, order number, reason for the return, and any supporting documentation or images, if necessary.

2.2 Our Customer Support team will review your request and provide you with instructions on returning the item. In some cases, we may require you to return the item directly to the seller.

2.3 Return shipping costs may be the responsibility of the buyer unless the return is due to an error on the part of the seller or a defective product.

3. Return Eligibility

3.1 Items must be returned in their original condition, unopened, unused, and with all original tags and packaging.

3.2 Returns for personalized or custom-made items may be subject to additional terms and conditions.

4. Refunds

4.1 Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.

4.2 If approved, your refund will be processed and a credit will be automatically applied to your original payment method within [number of days, e.g., 7 days].

4.3 Refunds may exclude original shipping charges unless the return is due to an error on the part of the seller or a defective product.

5. Exceptions

5.1 The following items are generally non-returnable unless they are received in a damaged or defective condition:

6. Contact Us

For any questions or concerns regarding returns and refunds, please contact our Customer Support team at sales@seraonebazar.com.

7. Changes to This Policy

We reserve the right to update or modify this Return Policy at any time. Any changes will be effective immediately upon posting on our website.